Experience the Best in Pet Grooming - Comfort, Style, and Safety
A Legacy of Care and Expertise
Founded in 1982 by Diane Betelak, Heads and Tails Professional Dog Grooming, Inc. has been a trusted name in Central New York for over thirty years. With a team of highly skilled groomers and a passion for animal welfare, we offer compassionate and comprehensive care for your furry friends.
Compassionate and Skilled Groomers
Our team is composed of experienced professionals who genuinely love working with animals. We understand the importance of treating each pet as an individual, and we tailor our services to their specific needs and personalities.
Meet our experienced groomers
- Jessica Betelak: Master groomer and salon manager, specializing in hand stripping for felines.
- Sadie Smith: Skilled groomer with a gentle touch and expertise in handling all breeds.
- Brianna Spinella: Talented groomer with a creative flair and passion for adding color to her work.
Comprehensive Grooming Services
We offer a comprehensive range of grooming services to cater to all your pet's needs, including:
- Hair cut and/or brush out
- Shampoo, Conditioning, and Blow Dry
- Nail Trimming
- Ear Cleaning
- Brushing & Undercoat Removal
Special services
- Special baths for specific needs (flea, medicated, deskunking)
- Dematting (additional charge applies)
- Difficult dog/cat handling (additional charge may apply)
A Commitment to Quality and Care
At Heads and Tails, we go beyond just grooming your pet. We treat them with the love and care they deserve. We understand that your pet is a member of your family, and we take pride in providing a stress-free and enjoyable grooming experience.
OurSalon Hours
- Tuesday & Friday: 9:00 am - 5:00 pm
- Wednesday & Thursday: 7:00 am - 5:00 pm
- Saturday: 9:00 am - 3:00 pm
Overall Impression
Heads and Tails receives an overwhelmingly positive response from its customers, with the majority of reviewers praising the professionalism, quality, and caring nature of the staff.
Satisfied Customers
Many reviewers have been long-time customers, praising the consistency and excellence of the service provided. The staff is often mentioned as being wonderful, caring, and professional, with Diane being specifically mentioned as doing an amazing job. The quality of the grooming is consistently praised, with many reviewers mentioning that their dogs look amazing after a visit.
Positive Aspects
Some of the key positive aspects mentioned in the reviews include:
- Professionalism: Reviewers praise the professional nature of the staff, citing their skill and expertise in handling dogs of different breeds and temperaments.
- Quality of Grooming: The quality of the grooming is consistently praised, with many reviewers mentioning that their dogs look amazing after a visit.
- Caring Nature: The staff is often mentioned as being caring and gentle with the dogs, making them feel comfortable and relaxed.
Negative Experiences
There are a few negative reviews, mentioning issues with communication and the quality of service.
- Communication Issues: One reviewer mentions that the salon does not answer the phone, making it difficult to book an appointment.
- Disappointment with Service: A few reviewers express disappointment with the quality of the grooming, citing issues with the cut and lack of attention to the dog's needs.
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