Business Details
18 Years
experience
Emergency
services
Your Trusted Partner for Professional Pet Care Services
Tails On Trails is a trusted, locally-owned professional pet care services company dedicated to the proper care of pets. Since 2008, we have provided exceptional care to hundreds of clients in Anne Arundel County. Our fully-employed staff undergoes extensive 90-day proprietary training programs, including hands-on oversight, ongoing performance reviews, and supplemental continuing education. We prioritize trust, reliability, and dependability, ensuring your home and pets receive the highest standards of care.Our services are guaranteed, with GPS-monitored visits, on-site quality checks, and 24/7 on-call support. We are committed to transparency, ethical practices, and maintaining a team of certified professionals who treat your pets like family. Our focus on employee training, rigorous hiring processes, and community roots sets us apart as a leader in pet care services.
Services
Dog Walking
New Puppy Care
Mid-Day Walks
Potty Breaks
Puppy Potty Training
Details
- Year established: 2008
Highlights and features
- We have over 15 years of experience in professional pet care services.
- Our employees undergo a 90-day proprietary training program.
- We provide GPS-monitored visits and on-site quality checks.
- Our services are backed by comprehensive insurance and bonding.
- We offer 24/7 on-call support and local management oversight.
Services
Dog Walking
Our dog walking service provides tailored exercise solutions for pets, including short potty breaks and extended walks. Each visit includes fresh water, treats, and personalized notes. GPS-monitored visits ensure reliability and transparency for client peace of mind.
New Puppy Care
Specialized puppy care packages include twice-daily visits to accelerate housebreaking success. Services feature one-hour arrival windows, feeding assistance, and discounted grooming options. Our trained staff follows structured routines to establish consistent puppy behavior patterns.
Mid-Day Walks
Scheduled mid-day walks maintain pet health through regular exercise. Options range from 10-minute yard let-outs to 35-minute extended walks. All visits include hydration, treats, and behavioral monitoring to ensure optimal pet well-being and owner satisfaction.
Potty Breaks
Quick potty break services provide essential bathroom access for pets during work hours. Our staff ensures proper elimination routines while maintaining home security protocols. Visits include hydration and basic health checks for pet comfort.
Pet Sitting
Comprehensive pet sitting includes home maintenance and animal care during owner absences. Our team follows detailed care instructions while providing regular updates. Services combine security monitoring with personalized pet attention to ensure client peace of mind.
People
Kelly
Owner
Retired Coast Guard veteran with 30 years of service, Kelly founded Tails on Trails after discovering her passion for pet care. She leads a team of dedicated professionals, ensuring exceptional service standards while maintaining a personal connection with clients and their pets.
Questions
Why use a professional pet care service instead of a friend?
Professional services provide trained, insured employees with guaranteed reliability and accountability. Our GPS-monitored visits and on-call support ensure consistent, high-quality care for your pets.
What are the benefits of employee-based pet care?
Employees receive extensive training, undergo background checks, and carry comprehensive insurance including workers' compensation. This protects both pets and homeowners from potential liabilities associated with independent contractors.
How are care instructions followed consistently?
Our real-time scheduling system shares instructions with assigned caregivers. Field managers perform random quality checks to verify compliance, while team communication ensures continuity of care across multiple service providers.
What happens during unexpected staff absences?
Our team-based approach provides immediate backup through trained colleagues. Office-managed key systems and detailed care records ensure seamless service continuity even when primary caregivers are unavailable.
How are visits confirmed and monitored?
GPS tracking verifies arrival/departure times and locations. Automated email confirmations notify clients of completed visits, while field managers monitor schedules in real-time to maintain service standards.
What payment options are available?
We accept Visa, Mastercard, and Discover. Weekly billing occurs every Friday with monthly clients billed at the start of each month. New client registration requires a one-time $29 setup fee.
