Business Details
12 Years
experience
Your Trusted Partner for Premium Pet Care in Chicago
At PupStars Pet Care, we are dedicated to providing exceptional, personalized care for pets in a safe and nurturing environment. Founded on the principle of treating every pet as family, our mission is to offer comprehensive services that address the unique needs of both pets and their owners. Our team of CPR-certified professionals brings decades of combined experience in animal care, ensuring every servicefrom daycare to groomingis delivered with expertise and compassion. We invest in state-of-the-art facilities equipped with advanced air purification, spacious play areas, and specialized transport vans to enhance comfort and safety. Our commitment to continuous learning through industry seminars and certifications like Pack Pro Training ensures we stay ahead in pet care innovation.Transparency is core to our values; we maintain low handler-to-dog ratios (1:15) and provide daily social media updates for client peace of mind. As a licensed, bonded, and insured provider, and a proud member of the International Boarding & Pet Services Association (IBPSA), we uphold the highest standards in the industry. Whether its through our personalized temperament assessments or our guarantee to recommend alternative care if were not the right fit, we prioritize trust and integrity in every interaction. Located in Chicagos West Town neighborhood, we serve the local community with flexible hours and a dedication to making pet ownership easier and more joyful.
Services
Daycare
Boarding
Grooming
Transportation
Fecal Testing
Dog Park
Puppy Parties
Training
Retail
Cafe
Details
- Year established: 2014
Highlights and features
- We offer 20+ years of combined experience in professional pet care.
- Our state-of-the-art facility includes advanced air purification and anti-shock flooring.
- We maintain a 1:15 handler-to-dog ratio for personalized attention.
- Our team holds certifications in CPR, first aid, and specialized pet training.
- We guarantee transparency with daily social media updates and no hidden fees.
Associations and certifications
- International Boarding & Pet Services Association (IBPSA)
What people say
Safe, clean environment
Friendly staff
Excited to go
Best staff
Highly recommend
Services
Dog Daycare
Our daycare provides structured socialization and play for dogs in a 10,000 sq ft facility with indoor/outdoor spaces. Services include anti-shock flooring, 15:1 staff ratio, and enrichment activities like nose work and sprinklers. Dogs receive constant supervision and daily social media updates for owner peace of mind.
Luxury Boarding
Our boarding service offers spacious condos and suites with orthopedic cots, daily playtime, and supervised socialization. Amenities include house food, medication administration, and bedtime treats. Clients receive daily group photos and access to 10,000 sq ft play areas for a stress-free pet stay.
Professional Grooming
Full-service grooming includes breed-specific cuts, de-shedding, ear cleaning, and teeth brushing. Our 'Humanity Over Vanity' approach prioritizes pet comfort during sessions. Services range from full grooming to la carte options like flea baths and nail polish.
Pet Transportation
Specialized transport vans provide safe pickup/drop-off for daycare and grooming. Features include individual kennels, air conditioning, and 1:15 staff ratio. Morning/evening routes accommodate client schedules with stress-free transitions for pets.
Dog Walking
Custom 25-minute visits include potty breaks, playtime, and feeding. Services operate 7 days/week with 30-minute gaps between appointments. Staff provide midday walks and package deals for frequent users in Chicago neighborhoods.
People
Tara Robertson
Owner
With 20+ years in animal care, including veterinary assistance and kennel management, Tara founded PupStars to combine her expertise in pet health and business operations. She emphasizes personalized care and industry innovation.
Sundiata Williamson
Manager
A PupStars team member since 2018, Sundiata brings passion for animal welfare and experience managing daily operations. He focuses on staff training and maintaining high care standards in Chicago's South Side community.
Marcos Meraz
Handler/Driver
Chicago native Marcos combines outgoing personality with dog-handling expertise. He contributes to transportation services and aims to open his own daycare, bringing technical and operational insights to the team.
Khalil Crump
Handler/Driver
New team member Khalil brings lifelong pet experience and a commitment to animal joy. He manages transportation logistics while learning advanced care techniques from senior staff members.
Joyce
Vet's Assistant
Certified vet assistant with 20+ years of rescue animal experience. Joyce oversees health protocols, medication administration, and staff training on medical care procedures for boarding and daycare clients.
Questions
What vaccinations are required for daycare or boarding?
Dogs need Bordetella, Rabies, Distemper vaccines, and a negative fecal test within 6 months. Spayed/neutered by 1 year old.
Do you offer 24/7 emergency services?
We're open Monday-Friday 6am-7pm. Emergency boarding/daycare available weekends with prior arrangements for established clients.
How do you handle pets with special needs?
We administer medications as directed, accommodate dietary requirements, and provide individualized care plans for pets with medical conditions.
Can I tour the facility before booking?
Yes! Schedule a free tour during a temperament test or contact us directly to view our 10,000 sq ft facility with play areas and boarding suites.
What happens during extreme weather?
Dogs rotate between indoor and outdoor spaces. Play areas have anti-shock flooring, and transport vehicles maintain climate control for pet comfort.
Do you care for pets other than dogs?
We board only dogs but offer in-home cat care and other pet services through our trained staff for Chicago-area clients.
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