Passionate Pet Care in Framingham and Beyond
Since 2014, Pupchella has been making tails wag in Framingham, Natick, Sherborn, Ashland, and surrounding areas. Founded on a deep love for animals and a desire to provide exceptional care, we're a licensed and insured pet care company dedicated to your furry friends.
An Experienced and Caring Team
Our team comprises passionate pet care providers, certified in Pet First Aid and CPR and armed with extensive experience in dog behavior, socialization, and nutrition. We understand the unique needs of our furry clients and are committed to providing individualized attention and care.
Tailored Services for Every Pet and Owner
We offer a comprehensive range of services to meet your diverse needs:
- Dog Walking & Playgroups: Structured walks and playful group interactions to ensure physical and social well-being.
- Pet Sitting & Boarding: Overnight stays in a loving home environment for extra peace of mind.
- Specialized Services: Medication administration, grooming, and in-home visits for seniors or pets with special needs.
Communication and Transparency
We believe in open communication and transparency. Our use of Time To Pet software allows you to easily schedule services, track invoices, and receive updates with photos and notes after each visit.
More Than Just Pet Care
At Pupchella, we're driven by a desire to create lasting relationships with both pets and their owners. We believe in celebrating the joy of pet ownership and fostering a sense of community. Join us on our mission to provide exceptional pet care and create lasting memories for you and your furry friend!
Communication and Ownership
Some reviewers have expressed concerns about communication issues with the owner of the company, Cassidy. Kim Hollister (2 stars) mentioned that the owner is not good at communication and that she forgot to walk their dog on one occasion. Kerry Diomandes (1 star) also had issues with communication, stating that the owner rents out fenced-in yards from private residences and does not allow visits to the facilities.
Facilities and Transparency
Kerry Diomandes (1 star) expresses concerns about the company's facilities, stating that the yard used for playgroups is rented from private residences and that this raises safety concerns. This information also seems to surprise other reviewers, who are satisfied with the services provided.
Staff and Consistency
Kim Hollister (2 stars) mentioned that there was a high rotation of staff, which she believes could be related to leadership issues. On the other hand, many reviewers have praised the company for having consistent and reliable staff.
Care and Service
The majority of reviewers have had positive experiences with the company, praising the care and service provided. Many reviewers mention that their dogs love visiting the company and that they feel reassured knowing their dogs are being taken care of.
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