Pet professionals you can trust to care for you and your pet!
At Myrtle Avenue Pet Center, we are passionate about providing the best possible care for your beloved pets. We understand the importance of providing a safe, comfortable, and loving environment for your pets to thrive. As a family-owned and operated business, we have been serving the Eureka and Arcata communities since 1986.
Our History
Myrtle Avenue Pet Center was established in 1986 by Jeff Kelley-Day, DVM. In September 2005, the business came under new ownership, with Larry and Melanie Noe at the helm. Despite being separate businesses, we have a close working relationship with the Myrtle Avenue Veterinary Hospital, which is located next door.
Our Mission
Our mission is to provide exceptional customer service, while ensuring the physical and emotional well-being of your pets. We strive to be a one-stop-shop for all your pet's needs, offering a wide range of premium pet food, supplies, and accessories. Our team of knowledgeable and friendly staff members are dedicated to helping you make informed decisions about your pet's care.
Our Services
We offer a variety of services to cater to your pet's needs. Our services include:
- Pet Food, Supplies & Accessories: We have a large selection of premium pet food, supplies, and accessories from top brands, including Blue Buffalo, Nutri Source, Natural Balance, and more. We also offer competitive pricing and the option to deliver anywhere in Eureka and Arcata for no extra charge.
- Grooming: Our full-service grooming salon offers a range of services, including haircuts, baths, and nail trimming. We also offer self-service washes and walk-in appointments for pedicures, ear flush, ear plucking, anal gland expression, and teeth cleaning.
- Boarding & Day Care: Our boarding facility provides a safe, clean, and loving environment for your pets. Our rooms are heated, and we provide orthopedic beds for your pet's comfort. We have never had an outbreak of kennel cough and have received excellent ratings during surprise inspections by the County of Humboldt Animal Control.
- Overnight & Day Care: Our overnight boarding and day-care services offer playtime in small groups, daily walks, and plenty of TLC. You can rest assured that your pets are in good hands.
Our Philosophy
At Myrtle Avenue Pet Center, we believe that every pet deserves the best possible care. We strive to create a welcoming and comfortable environment for all pets and their owners. We believe in transparency, honesty, and a personal approach to pet care. Our team is dedicated to providing you and your pet with exceptional service, and we are committed to making your pet's visit a positive and enjoyable experience.
OVERALL EXPERIENCE
The reviews are mixed, with some positive experiences and a few negative ones. Some customers were highly satisfied with the pet grooming and boarding services, praising the friendly and helpful staff, detailed grooming, and excellent customer service. Others, however, had disappointing experiences, citing inconsistent communication, lack of availability, and poor customer service.
POSITIVE COMMENTS
SERVICE AND STAFF
Several reviewers praised the staff, calling them "sensational, " "amazing, " and "incredibly helpful." The counter staff, in particular, was commended for their exceptional service, with one reviewer mentioning that they even helped find a Gentle Leader for the dog.
PETS' WELL-BEING
Reviewers highlighted the attention to detail and care given to their pets, mentioning that animals were "happy, " "relaxed, " and "comfortable" during their stays. The team was also commended for being "fantastic" and "caring."
NEGATIVE COMMENTS
INCONSISTENT COMMUNICATION
A few reviewers experienced poor communication, with one customer feeling misled about the availability of certain services and another being informed of a shot requirement for boarding only after arrival.
LACK OF AVALABILITY
Some customers reported difficulty scheduling appointments, with one reviewer noting that they were told the pet center had a "skeleton crew" and couldn't accommodate walk-ins.
BAD CUSTOMER SERVICE
A few reviewers experienced poor customer service, with one reviewer mentioning that the front desk lady was "rude" and another stating that they were stuck on hold multiple times when trying to contact the pet center.
Be the first to review Myrtle Avenue Pet Center.
Write a Review
