Where your pet is treated like family
A Passion for Pets and Quality Nutrition
Since 1995, our mission has been to empower pet owners with the knowledge and tools necessary to provide their furry friends with the highest quality food and care. We understand that your pet is a valued family member, and we're committed to offering a curated selection of products along with reliable information to support their health and happiness.
Quality Products for Every Pet, Every Need
We offer a diverse range of products to meet the unique needs of every pet. From nourishing dry and wet food options to innovative treats, toys, and grooming essentials, we have something for every stage of life and every furry friend. We stay updated on the latest trends and advancements in pet care to ensure you have access to the best of the best.
Expert Guidance and Resources
Beyond just selling quality products, we believe in empowering pet owners with knowledge and resources. Our website features a wealth of information on choosing the right food for your pet, understanding their nutritional needs, and addressing common behavioral and health concerns. We also offer helpful guides and tips to keep your furry friend happy and healthy.
Customer-Focused Approach
Our commitment to customer satisfaction is unwavering. We prioritize your needs and offer exceptional customer service every step of the way. We provide convenient delivery options, easy-to-navigate ordering process, and a seamless return and exchange policy.
Join Our Community
Through our website and social media pages, we foster a vibrant community of pet lovers. Connect with us to share your pet's story, ask questions, and receive personalized advice from our experts. We regularly host giveaways, contests, and discussions to celebrate the joy of pet ownership.
Overall Experience
The reviews highlight both positive and negative experiences at Incredible Pets. Most reviewers praised the store's knowledgeable and friendly staff, as well as the variety of high-quality pet food and supplies.
Positive Comments
- Many reviewers appreciated the helpfulness of specific employees, such as Kensie, Sperry, and Shelly, who were knowledgeable and friendly.
- The self-service dog wash was a hit, with reviewers liking the convenience and affordability of the service.
- The store's variety of pet food, treats, and accessories was also praised, with many reviewers noting the high quality of the products.
- The friendly and welcoming atmosphere of the store was mentioned by several reviewers.
Negative Comments
- A few reviewers had negative experiences, citing issues with dirty towels and shampoo bottles, unhelpful employees, and expired products on the shelves.
- One reviewer was unhappy with the manager's response to their complaints, feeling that they were blamed instead of being offered a solution.
- Another reviewer was disappointed with the high prices and low service quality.
Product Selection
- The store offers a wide variety of pet food, treats, and accessories, including special and limited diets.
- Reviewers praised the selection of high-quality dog and cat food, as well as the variety of canned cat food.
- The store also carries live animals, including reptiles, and supplies for reptile owners.
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