Business Details
21 Years
experience
Your Trusted Pet Services in Berlin, CT
Dirty Dog DIY Pet Wash & Pawstry Shop was founded in 2005 with a mission to strengthen the bond between people and their pets. Our facility offers a meticulously clean, vibrant environment where pet owners can access professional grooming services, self-serve dog wash stations, and premium pet supplies. With over 14 years of experience, our team of certified groomers and knowledgeable staff prioritize customer satisfaction through personalized service and quality products.We specialize in breed-specific grooming, nail trimming, and custom dog birthday cakes, catering to the unique needs of dogs and their owners. Our commitment to community is reflected in our support for local pet rescues and partnerships with regional organizations. By combining convenience, affordability, and expertise, we ensure every visit creates positive, repeatable experiences for both pets and their families.
Services
Dog Grooming
Self-Serve Wash
Pet Bakery
Nail Trimming
Pet Portraits
Details
- Year established: 2005
Highlights and features
- We offer 14 years of dedicated pet care experience since 2005
- Our groomers have over 40 years of combined professional expertise
- We maintain a meticulously clean, spa-like environment for pets
- We provide breed-specific grooming and personalized service options
- We support local pet rescues and community initiatives
What people say
Amazing people
Top notch services
Phenomenal staff
Impeccable cleanliness
Positive experience
Services
Professional Dog Grooming
Our certified groomers provide breed-specific haircuts, nail trimming, ear cleaning, and sanitary trims. With over 40 years of combined experience, we ensure quality care while maintaining a stress-free environment for pets. Services include shampoo selection based on coat type, conditioner treatments, and optional add-ons like teeth brushing.
Self-Serve Dog Wash
Private spa-like bathing stations allow owners to comfortably wash their pets at their own pace. Facilities include professional-grade tubs, shampoo bars, and drying equipment. Staff assistance available for guidance during the process while maintaining a clean, organized environment for optimal customer experience.
Pet Bakery
Daily-baked dog treats and birthday cakes use human-grade ingredients. Custom orders available for special occasions. Products emphasize natural ingredients without artificial additives, catering to pet dietary preferences while offering edible options for human customers.
Nail Trimming
Professional nail trimming and grinding services performed by trained staff. Recommended every 4-6 weeks for pet comfort and mobility. Pricing varies based on service timing with discounted rates available when combined with self-serve wash appointments.
Pet Portraits
Custom pet portraits created from customer photographs by artist Larry Reeser. Commissioned artwork captures pet characteristics and personality. Available as personalized gifts or keepsakes with 2-3 week turnaround time, longer during holiday seasons.
People
Janet Leitao
Owner
Founded Dirty Dog in 2005 after identifying a community need for pet washing services. Previously worked with family to establish the business. Focuses on customer relationships and maintaining quality standards through daily operations oversight.
Rebecca Guiheen
Head Groomer
Certified groomer since 2006 with 13 years leading Dirty Dog's grooming department. Continuously updates skills with industry trends. Balances professional responsibilities with animal care outside work through horseback riding and pet ownership.
Sera Brown
Groomer
Specializes in personalized grooming experiences with attention to detail. Develops relationships with pet owners while maintaining professional standards. Prioritizes customer trust and satisfaction through consistent service quality and communication.
Larry Reeser
Baker
Responsible for daily-baked pet treats and custom birthday cakes. Also creates commissioned pet portraits from photographs. Combines culinary and artistic skills to provide unique pet-focused products that differentiate Dirty Dog's offerings.
Michaella Pontacoloni
Pack Member
Provides customer service and operational support with 10+ years working with animals. Focuses on creating positive customer experiences through personalized interactions. Builds relationships with regular clients while maintaining professional service standards.
Questions
What pet services do you offer?
We provide professional dog grooming, self-serve wash stations, nail trimming, custom dog treats, and pet portraits. Our store also carries specialty pet supplies and food.
Do you require pet vaccination records?
Yes, proof of rabies vaccination is required for all services. Customers must complete registration forms with vaccination documentation before appointments.
How can I book an appointment?
Appointments can be scheduled online or by phone. We recommend booking in advance, especially for grooming services which require 24-hour cancellation notice.
What are your operating hours?
We're open Monday-Thursday 10am-7pm, Friday-Saturday 9am-5pm, and closed Sundays. Holiday hours may vary with extended lead-time requirements during busy seasons.
Do you support local pet organizations?
Yes, we actively support local rescue organizations through partnerships, adoption events, and community initiatives that promote pet welfare and adoption.
Can I purchase pet supplies without services?
Our store welcomes walk-in customers for pet food, treats, and specialty supplies. No service appointment is required for retail purchases during regular business hours.
