Business Details
23 Years
experience
Trusted Pet Daycare Boarding Grooming Services
K-9 Country Club and Paradise Pet Hotel & Day Spa are dedicated to providing exceptional care for pets through a combination of experience, specialized facilities, and a team of certified professionals. Founded in 2003, our Normal, IL location offers daycare, boarding, and grooming services designed to meet the unique needs of dogs and cats. Our team prioritizes the safety, comfort, and emotional well-being of every pet, with separate play areas for small and large dogs, temperature-controlled environments, and access to certified veterinary technicians.We emphasize socialization, exercise, and personalized attention to ensure pets remain relaxed and happy while their owners are away. Our commitment to continuous improvement and community engagement drives us to maintain high standards of care across both locations.
Services
Daycare
Grooming
Boarding
VIP Boarding
Training
Details
- Year established: 2003
Highlights and features
- We offer separate play areas for small and large dogs with 16 total play runs.
- Our certified veterinary technician provides expert animal care oversight.
- Daycare and boarding include outdoor shaded areas with in-ground wading pools.
- We maintain temperature-controlled facilities for year-round comfort and safety.
- Vaccination requirements ensure a healthy environment for all pets in our care.
What people say
Clean facilities
Attentive staff
Well-socialized pets
Professional veterinary oversight
Comfortable play areas
Services
Daycare
Our daycare program provides structured socialization and exercise for dogs in separate small and large dog areas. Certified staff supervise playgroups based on size, age, and temperament to prevent conflicts. The facility includes 12 outdoor shaded runs with wading pools for summer activities.
Boarding
Overnight boarding accommodations feature temperature-controlled runs with optional outdoor access. Special needs pets receive quiet area placements. Rates include group playtime, though private one-on-one sessions are available for non-social pets. Departure baths recommended for post-play cleanliness.
Grooming
Professional grooming services include breed-specific haircuts, bathing with organic products, and matting removal. Appointments required for full grooming; walk-ins accepted for nail trims and baths during specified hours. Additional fees apply for severe matting cases.
VIP Boarding
Enhanced boarding option offers upgraded accommodations with additional amenities. Pricing varies based on pet size and specific requirements. Reservations required with pre-approval for special care needs or oversized pets.
Training
Socialization-focused training incorporated into daily activities. Structured play helps dogs develop positive interaction skills with humans and other animals. Staff work with pets to address behavioral issues through consistent positive reinforcement techniques.
People
Jackie Heikes
Co-Owner
Co-owner of K-9 Country Club and Paradise Pet Hotel with extensive experience in pet care operations. Committed to maintaining high standards of animal welfare and customer service across both locations.
Benard Bleem
Co-Owner
Veterinarian co-owner bringing medical expertise to pet care operations. Oversees health protocols and facility standards to ensure safe, professional animal services at both K-9 Country Club and Paradise Pet Hotel locations.
Casey Toliver
Certified Veterinary Technician
CVT with over a decade of animal care experience. Manages daily pet health monitoring, administers care under veterinary supervision, and consults with pet owners about individual animal needs at both facilities.
Questions
What vaccinations are required for boarding?
Dogs need Distemper, Parvo, Rabies, Bordetella (every 6 months), and Influenza. Cats require Rabies and FVRCP.
Do you offer grooming services?
Yes, we provide full grooming with premium products, including matting removal and breed-specific haircuts.
Are there different play areas for small and large dogs?
We have six small dog play areas and 12 large dog outdoor runs with shaded spaces and wading pools.
What is your cancellation policy for boarding?
50% non-refundable deposit required for holidays; cancellations must be made 10 days prior for refund.
Do you provide 24/7 pet monitoring?
Staff checks on boarded pets regularly during operating hours but do not provide overnight monitoring.
