Where every pet gets the royal treatment
At Creature Comforts Pet Resort, we're passionate about animals and committed to providing exceptional care and comfort to your beloved pets. As Western New York's Premier Luxury Pet Resort, we've been recognized for our award-winning pet care since 2011. Our two convenient locations in Angola and Tonawanda cater to canine and feline guests from all over Buffalo and the Western New York area.
Experience the Difference
Our award-winning pet resort is not your typical "dog kennel". We're different because we treat our guests as if they were our own beloved pets. Our quality services, 24-hour staffed care, and attention to detail have made us one of the best boarding options in Buffalo. With a variety of boarding accommodations, play groups, play areas, and store, we offer the best for our guests. From long and short-term dog boarding, cat boarding, cage-free suites, grooming, obedience and conformation training, and dog daycare, we've got you covered.
Our Facilities and Amenities
Our 5-acre countryside resort in Angola, NY, has plenty of green space and is only a short drive from downtown Buffalo, NY. Our Tonawanda, NY resort is the largest pet resort in Western New York. Both locations feature spacious indoor and outdoor play areas, an indoor splash pad, and professional grooming services. We also offer choice accommodations, from luxury suites to runs, and separate accommodations for our cat friends with plenty of stretch and play time.
Our Philosophy
We love animals, and we're passionate about your beloved pet's comfort, safety, and happiness. Our clientele come from all over town, and even from across the country, because they know their pet's vacation destination should be as special as their own. Our upscale amenities will satisfy the most particular pooch or finicky kitty, making us a true destination resort for your pet.
Why Choose Us?
At Creature Comforts Pet Resort, we designed our facilities and amenities with our own pets in mind. Our resort is the culmination of careful study and thought, combining the very best features and designs into an extraordinary destination resort for your pet. With 24-hour staffing, we personally guarantee that our guests receive the care and attention they deserve.
Positive Experiences
- Friendly Staff and Good Care: One reviewer praised the staff for being friendly and loving animals, and their dog has always been well taken care of during daycare and boarding.
Negative Experiences
- Poor Treatment of Dogs: One reviewer had a terrible experience with their senior dog, who was left alone in a room without interaction or playtime, and was blamed for "failing" a temperament test. The reviewer felt that the facility was more like a "jail cell" than a resort.
- Inadequate Facilities and Care for Cats: Another reviewer was appalled by the facilities and care for cats, which included small cages with no ventilation, limited feeding times, and no socialization or playtime unless extra fees were paid.
Common Concerns
- Lack of Transparency and Communication: Reviewers reported being misled or not informed about certain policies and procedures, such as evaluation appointments and limited interaction times for dogs.
- Inflexibility and Unwillingness to Accommodate: Reviewers felt that the facility was inflexible and unwilling to accommodate their pets' needs or make exceptions, even when it came to senior dogs or special requests.
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